Delivery & Returns
Due to rising costs we are unable to offer free delivery, however, we do offer a comprehensive service.
We deliver to Mainland UK, with two delivery zones as set out below
Postcodes attracting an Area A charge are delivered to in our own vehicles by our highly experienced delivery staff.
Click the link below to view which areas are within delivery Zone A
Postcodes that do not fall into Zone A; are delivered to by a specialist home delivery service.
The customer will be contacted and given an AM or PM for delivery and a further courtesy call will be made on the day to give a more informed time – it is important that we are advised of any impediments to delivery (e.g. narrow staircases) as delays will adversely following customer deliveries.
DELIVERY TO YOU
On the delivery day a two person team will place your furniture into the room of your choice (access permitting see 'Measuring for your delivery'). Product will be unwrapped and you will be asked to inspect the product. All rubbish will be removed and recycled where possible.You must inspect all goods on delivery and advise us of any shortfalls or visible damage, we cannot accept any claim for damage where the product is not unwrapped and inspected at the time of delivery. A signature will indicate that inspection has taken place and acceptance of the goods. “Signed for unchecked” is not acceptable. If the goods are damaged in any way they will be repackaged and removed immediately– see the Returns & Replacements. section in customer service.We will deliver the goods you have ordered to the address you give us for delivery at the time you place your order. We can only deliver to addresses within mainland UK and Isle of Wight. We cannot deliver to the Channel Islands, Isle of Man, Scottish Islands, Northern Ireland or the Republic of Ireland.We aim to deliver your goods within the time quoted on our website when you place your order. If circumstances change, we will contact you. If, however, your delivery is delayed due to circumstances beyond our control, then we cannot accept any liability for consequential loss. All deliveries must be checked and signed for. If you are out when our delivery team arrives, they will leave a card with a contact number for you to call them and arrange a delivery at a future date. Please note that there will be an additional charge for this. For full website terms and conditions please click here terms and conditions.
Our insurance cover extends to the front door of the delivery address. Delivery staff are required to wear protective footwear so, please, do not ask them to remove their footwear. Responsibility once past the threshold is entirely the customer's so please make sure carpets/flooring are protected, anything on walls removed, anything in the path of the delivery moved and access checked. See 'Measuring for your delivery'.
Delivery staff will deliver to the room of your choice provided there is good access. If access is not adequate and items have to be disassembled without prior agreement then our standard charge will be made or the item will be left in a different room to be dealt with by the customer. All packaging from unpacked items will be removed and returned to our delivery depot for recycling
Most furniture is fully assembled, however, for larger items such as wardrobes, if assembly has been agreed and paid for the delivery staff will unpack, assemble and remove all packaging.
Furniture must be checked and signed for at the time of delivery. In the event of any problem being discovered post delivery please e-mail pictures and a short explanation to firstname.lastname@example.org
If a delivery fails because a customer is not in to take delivery a new delivery charge will be made and must be paid before the second delivery attempt is made. Lead times for delivery are for guidance only. Please note each supplier will have different delivery lead times and, if you have ordered from multiple suppliers, your order may need to be consolidated before it is sent to you. If a supplier does overrun on a delivery we will tell you as soon as we are informed.
In the unlikely event that your new furniture doesn’t meet your expectations we will take it back!
All you need to do is let us know at the point of delivery and we’ll refund you the full amount paid for the goods (excluding delivery charges) Alternatively we can exchange your furniture free of charge like-for-like if you let us know within 14 days*
If you would like to return an item please give our customer service department a call on 01252 321769 or send an email to email@example.com
*UK mainland deliveries only, furniture must be in a new and unused condition, failure to take reasonable care may result in a claim against you, the furniture needs to be made available for collection within 14 days of cancellation. No refunds or exchanges can be given on items made to your specification unless there is a manufacturing defect or the goods are not as ordered. For hygiene reasons mattresses cannot be returned if unwrapped. Product exchange applicable within 14 days provided a replacement is in stock. If out of stock we will advise you on a timeframe and re-deliver as soon as possible.